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Assistant Team Manager - Pensions Administration
Croydon
Do you have proven experience as a deputy team leader or senior pensions administrator?
Do you have experience in delivering services for Defined Benefit schemes?
The role as a Team Manager is supporting a team of Administrators for members with a Defined Benefit pension scheme
The Role as a Pensions Assistant Team Leader
As part of our people-first business, we're looking for a compassionate, proactive, and technically skilled Assistant Team Manager to join our Pensions Administration team.
Working predominantly with Defined Benefit schemes, you will oversee the administration services provided to a portfolio of pension scheme clients, ensuring service excellence and supporting the ongoing development of your team.
This role is ideally based in our Croydon with a hybrid working arrangement.
Key Responsibilities of this Assistant Team Manager
Lead and prioritise the allocation of incoming work across the team.
Maintain responsibility for ensuring all outputs meet high-quality standards and client SLAs.
Administer member events accurately, on time, and in line with scheme rules, legislation, and company standards.
Conduct peer reviews and quality checks to ensure compliance and accuracy.
Support team members by sharing knowledge, offering guidance, and fostering continuous development.
Champion a culture aligned with company values, always placing members at the centre of what we do.
Attend and present at internal meetings, as well as external Trustee and client meetings.
Stay informed on legislative and scheme changes relevant to your client portfolio.
Manage ad hoc projects, ensuring timelines and quality standards are met.
Identify opportunities for non-core fee work and communicate these to clients in a timely manner.
Demonstrate professionalism, positivity, and strong leadership to build constructive relationships across the business.Key Skills and Experience as a Assistant Team Manager
Proven experience as a deputy team leader or senior pensions administrator delivering services for Defined Benefit schemes.
Strong customer service mindset with the ability to understand client needs, build relationships, and manage expectations.
Confident and credible communicator, able to engage effectively with clients, members, and colleagues.
High levels of motivation, enthusiasm, and problem-solving ability.
Excellent organisational skills with a consistent ability to meet deadlines and manage multiple priorities.
Supportive team player with emerging leadership strengths and the ability to mentor and develop others.
Experience presenting administration reports and communicating with Trustees/clients.
Previous experience supervising, mentoring, or managing teams.What We Offer as a Assistant Team Manager
A competitive salary and a market-leading bonus scheme with enhanced rewards for exceptional performance.
Study support for professional qualifications, including salary increases for exam success.
Ongoing training and development opportunities to help you grow your career.CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mailDo not include the following in your job application, CV, or cover letter:
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Looking for your next career move? Join a top company hiring Pensions Team Leader job near me in Croydon, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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