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Performance Improvement & Insight Officer (Housing)
Job Posted: 22 hours ago
Salary: £ 200 - 250 / Day
Job Type: Contract
Location: South East
Expire in: a month
Job Description
Role Overview
We are seeking a proactive and skilled Performance Improvement & Insight Officer to join our newly established Business Insight and Improvement Team within the Housing Department. This pivotal role focuses on shaping housing services from the customer's perspective, delivering robust performance management frameworks, and using data-driven insights to drive service improvement and inform strategic decisions.
Key Responsibilities
Policy & Strategy Development: Lead the creation and implementation of housing policies and procedures, including those related to Anti-Social Behaviour (ASB), Housing Repairs, Social Housing, ensuring alignment with statutory regulations and council standards.
Performance Management: Design, deliver, and maintain a comprehensive performance management framework that promotes continuous improvement, drives accountability, and informs decision-making.
KPI Reporting & Data Analysis: Develop, report, and monitor performance and insight data, ensuring accessible and accurate information underpins business and service-level decisions.
Service Improvement Initiatives: Drive and deliver projects, interventions, and improvement initiatives, aligning closely with corporate and business plans.
Regulatory Compliance: Ensure compliance with statutory regulations, professional codes of practice, and internal council policies.
Stakeholder Engagement: Collaborate with Case Management and Customer Services teams to ensure high-quality enquiry and case handling, supporting the upskilling of staff where necessary.
Essential Skills & Experience
Housing Management Experience: Proven experience in housing management, including policy and strategy writing, and performance reporting.
Performance Management Expertise: Significant experience in developing effective monitoring and reporting frameworks, with a focus on process engineering.
Regulatory Knowledge: Understanding of housing legislation and regulatory requirements, including the Safety and Quality Standard and Transparency, Influence, and Accountability Standard.
Analytical Skills: Ability to analyse data and other sources of insight and intelligence, and report on outcomes to inform improvement and assurance work.
Communication Skills: Excellent written and verbal communication skills, with the ability to present information clearly and concisely to a range of audiences.
Project Management: Experience in leading or contributing to recognised performance regimes such as ISO 9000 or the European Framework for Quality Management (EFQM).
Desirable Attributes
Customer-Centric Approach: A focus on customer satisfaction and service improvement.
Stakeholder Engagement: Experience in engaging with tenants, leaseholders, and other stakeholders to shape and deliver services.
Continuous Improvement: Commitment to continuous professional development and staying abreast of industry best practices.
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