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Performance Manager (Call Centre & Salesforce)

Job Posted: 14 days ago

Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Redditch, Worcestershire

Expire in: 13 days

Job Description

Job Title: Performance Manager (Call Centre & Salesforce)

Location: Redditch
Salary: £40,000

We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.

Key Responsibilities:

  * Monitor and analyse performance metrics across all departments to identify trends and areas for improvement

  * Extract and interpret data from Salesforce dashboards to support decision-making

  * Lead performance improvement initiatives and support operational changes

  * Work closely with management teams to optimise processes and increase efficiency

  * Provide insights and recommendations based on data analysis

Key Requirements:

  * Proven experience in a call centre environment, ideally in a performance-focused or managerial role

  * Experience overseeing and supporting systems changes within an operational environment

  * Strong hands-on experience with Salesforce, including dashboard reporting and data extraction

  * Advanced Excel skills for data analysis and reporting

  * Highly analytical mindset with the ability to turn data into actionable insights

  * Excellent communication and stakeholder management skills

What’s on Offer:

  * Competitive salary of £40,000

  * 25 days annual leave plus your birthday off

  * Opportunity to make a real impact on operational improvement

If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available

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