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Photocopier / Production Print FSE (PPD)
Job Posted: 12 hours ago
Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Bedfordshire
Expire in: a month
Job Description
ROLE : Photocopier / Print Production FSE LOCATION : Bedfordshire Job Summary
TXP are seeking an experienced and proactive Photocopier Engineer to join a busy technical support team. This is a field-based role covering the Bedfordshire area, focused on the installation, maintenance, and repair of multi-functional devices (Mod's)-particularly Ricoh machines, including production-level print equipment. You'll play a key role in ensuring customers experience minimal downtime and optimal performance of their print infrastructure.
Key Responsibilities
Diagnose and repair faults, carry out preventative maintenance, and perform routine servicing of Ricoh print equipment.
Respond to service calls within SLA times, ensuring high customer satisfaction.
Perform firmware updates and troubleshoot software/networking issues.
Maintain accurate service records and complete job reports.
Provide remote technical support or advice to customers and colleagues.
Manage tools, parts, and vehicle stock efficiently.
Identify and report recurring issues to support continuous service improvement.
Liaise with internal departments and customer IT teams for smooth service delivery.
Attend virtual/in-person manufacturer training courses to maintain and develop technical knowledge.
Required Skills & Experience
Proven experience as a field-based or in-house Photocopier Engineer.
Strong working knowledge of Ricoh MFDs and production print machines preferred; experience with other manufacturers also considered.
Solid understanding of print drivers, networking (related to printing), scanning configurations and user authentication.
Experience in high-volume or production print environments is highly desirable.
Full UK driving licence.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and manage time effectively.
Desirable Qualifications & Certifications
Ricoh technical training certifications
Experience with other manufacturers' devices (e.g., Canon, Konica Minolta, Xerox) is a bonus.
Package
up to £35,000
Company vehicle, tools, and mobile device
Ongoing manufacturer training and certification opportunities
Supportive team environment
Pension scheme and other benefitsBefore You Apply
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