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Planned Delivery Manager
Job Posted: 3 days ago
Salary: £ 350 - 425 / Day
Job Type: Temporary
Location: Birmingham, West Midlands (County)
Expire in: 25 days
Job Description
We are seeking an experienced Planned Delivery Manager on an interim basis to lead the delivery of planned maintenance, cyclical decoration, and improvement programmes across a housing portfolio. This role is 4 days from home and 1 in the office and is an excellent opportunity. Initial contract duration circa 3 months.
The Role
As a Planned Delivery Manager, you will:
* Lead and motivate a multidisciplinary team to deliver exceptional service to our residents.
* Oversee the delivery of major works, improvement programmes, and cyclical maintenance, ensuring compliance with legislation and best practices.
* Work strategically with departments such as Housing, Development, and Health & Safety to coordinate services and maintain asset management policies.
* Ensure budgets and trading accounts are proactively managed, achieving income targets through data-driven decisions and effective resource planning.
* Drive performance against key KPIs including timeliness, customer satisfaction, and budget control.
* Ensure the integration of mobile working solutions and accurate data updates across systems.
* Support a strong culture of health and safety, ensuring full CDM compliance and best practice risk management.
Key Responsibilities
Strategic & Performance Management
* Set clear goals aligned with corporate and business plans.
* Monitor service delivery against internal and external benchmarks.
* Identify and implement service improvements and cost-saving initiatives.
* Manage and review contract performance to ensure quality and compliance.
Team Leadership
* Lead, manage and develop a team of surveyors and administrators to achieve service excellence.
* Conduct regular 1:1s, appraisals and team meetings to ensure staff are supported, informed, and engaged.
* Support staff development, recruitment, and retention, and respond proactively to performance issues.
Financial & Contract Management
* Ensure robust financial controls and value-for-money across all operations.
* Prepare forecasts, manage expenditure, and monitor budgets.
* Manage contracts and supplier relationships, ensuring efficiency and compliance with procurement procedures.
Customer Focus
* Champion excellent customer service across all aspects of delivery.
* Monitor customer satisfaction and act on feedback to improve services.
* Resolve complaints effectively through the appropriate resolution framework.
About You
You’ll bring:
* Proven experience in delivering planned maintenance and capital works in a housing or property management environment.
* Strong leadership and people management skills with the ability to motivate and develop teams.
* Experience in managing budgets, contracts, and suppliers.
* A solid understanding of health and safety legislation, CDM, and compliance requirements.
* Excellent communication, organisational and analytical skills.
* The ability to work collaboratively across departments to deliver integrated solutionsBefore You Apply
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