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Polish speaking Customer Service Administrator
Job Posted: 2 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: North London, London
Expire in: a month
Job Description
Job title: Polish Speaking Customer Service Administrator
Location: North London
Job type: Full-Time, Office-Based (Monday - Friday 8:30am-5:00pm or 9:00am-5:30pm)
Salary: £35,000/year
Are you a fluent Polish speaker with a background in customer service and sales support? We're recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers.
As they continue to grow, they're looking to bring a Polish Speaking Customer Service Administrator into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service.
What You'll Be Doing:
Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner.
Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution.
Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information.
Escalating any issues to the relevant manager
Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time
Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team's time spent on proactive selling.
What We're Looking For:
Fluency in both Polish and English (spoken and written)
Experience in a Customer Service or Sales Support role
Basic accounts knowledge
Excellent communication skills and a professional telephone manner
Ability to negotiate
Highly organised with strong attention to detail
Confident using CRM systems and MS Office (Outlook, Excel, Word)
A team player with a flexible, hands-on attitudeBefore You Apply
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Looking for your next career move? Join a top company hiring Polish speaking Customer Service Administrator job near me in North London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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