Expire in: 22 days
Polish Speaking Technical Support Agent
Newark, Part Time, Permanent, Hybrid/Remote Working available
Salary £26,255 pro rata rising to £27,255 pro rata after probation
We are seeking a Polish Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
With the position of the Polish Speaking Technical Support Agent you will receive many benefits including:
* Birthday off
* 28 days of holiday increasing up to 5 more with each year of the service
* Holiday buy/sell scheme (up to 3 days)
* Sick pay - increasing with the length of service
* Paid volunteer day
* Employee Assistance Program
* Hybrid working/remote working after probation
* £1,000 Salary Increase when passed 6 month probation
THE ROLE
As a Polish Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:
* Offering technical support in both Polish and English
* Using CRM and other systems to log incidents
* Providing solutions to technical faults
* Escalating technical queries when required
* Monitor group mailboxes, ensuring all inbound queries receive a response
* Providing excellent levels of customer service and support
THE CANDIDATE
An ideal Polish Speaking Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:
* Fluent in written and spoken Polish and English
* Excellent problem solving skills
* Attention to detail
* Great communication skills
* Flexible approach to working hours
* This role would suit somebody looking to work between 20 - 30 hours a week
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
Thank you for your interest in this vacancy and good luck with your application.
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