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Porsche Customer Relation Specialist

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Glasgow

Expire in: a day

Job Description

Are you a confident communicator who enjoys helping customers and being part of a fantastic and supportive Team. We are looking for an outbound customer relations specialist to join our Aftersales operation to help us to continue to develop and grow our business while delivering outstanding levels of customer satisfaction.

In this role you will use our modern CRM systems to make effective outbound calls to customers, follow up on service reminders and ensure every customer has an amazing experience during their journey through our Porsche Centre Glasgow. If you enjoy speaking to customers, being exceptionally organised and working in a fast paced and positive environment then we would be delighted to hear from you.

More about the role

•    Making outbound calls to our customers using our CRM systems and data base.
•    Following up on service reminders.
•    Updating and managing our data base.
•    Building positive relationships with our customers.
•    Supporting our Aftersales Team to ensure we are delivering outstanding levels of customer satisfaction.

What we are looking for

•    Friendly and confident telephone manner.
•    Strong communication and organisational skills.
•    Comfortable and confident using computer systems and spreadsheets.
•    Positive attitude and a Team focused mindset.
•    Previous customer service or call handling experience would be preferred but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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