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Practice Manager

Job Posted: 13 hours ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Carlisle, Cumbria

Expire in: a month

Job Description

Practice Manager - Carlisle, Cumbria

Salary: Up to £50,000 per annum
 Full-Time
 Join a leading GP practice in the North West

We are proud to deliver high-quality primary care across more than 40 practices, all rated Outstanding or Good by the CQC. As we continue to expand, we are looking for an experienced and motivated Practice Manager to join one of our GP surgeries in Carlisle, Cumbria.

This is an excellent opportunity to develop your career within a supportive, innovative organisation offering a strong network of Practice Managers, Area Managers and dedicated head office support teams.

Why Work With Us?

Excellent career development opportunities
Enhanced staff benefits
Monthly Practice Manager meetings and regular Area Manager support
Comprehensive HR, finance, IT and governance support
Winter Awards Ceremony, team events and fundraising activities
A values-driven environment focused on quality and patient careThe Role

As Practice Manager, you will lead the day-to-day operations of the surgery ensuring high standards of patient care, effective team performance and strong operational delivery.

We are seeking someone who is:

Experienced in primary care
A confident, proactive and adaptable leader
Skilled at managing performance and motivating teams
Competent with IT systems and digital processes
Able to engage effectively within PCNs and local health networksKey Responsibilities

Leadership & People Management

Manage administrative and non-clinical staff
Lead recruitment, inductions, appraisals and training
Ensure compliance with employment legislation and internal policiesQuality, Governance & Compliance

Act as CQC Registered Manager
Lead compliance checks, audits and regulatory activity
Oversee Information Governance and data protection
Support SEA reviews, medicines management and quality improvementOperational Management

Manage IT systems and coordinate maintenance
Oversee Health & Safety and premises standards
Ensure efficient patient service systems and repeat prescribing
Manage daily/weekly operational tasks including stock control, rota checks and staff queriesPatient Experience

Handle complaints, patient feedback and enquiries
Lead FFT reporting, annual surveys and exception reporting
Maintain patient information across leaflets, website and communications
Lead the Patient Participation Group (PPG)Finance & Reporting

Manage petty cash, private income and reconciliations
Complete monthly/quarterly claims (PH, PPA, OpenExeter, Enhanced Services)
Monitor KPIs, DES/LES requirements and local performance indicatorsEngagement & External Relationships

Attend ICB meetings, PCN forums, peer reviews and PM meetings
Build strong relationships with external partners and stakeholdersPerson Specification

Essential:

Primary Care experience
GCSE English and Maths (A-C or equivalent)
Strong communication, organisational and leadership abilitiesDesirable:

Experience in a GP surgery
EMIS experience

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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