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Prescription Chaser Leicester - PERM ROLE
Job Posted: 19 hours ago
Salary: £ 23,809 - 23,809 / Annum
Job Type: Permanent Contract
Location: Leicester, City of Leicester
Expire in: a month
Job Description
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Prescription Chaser for a company based in Leicester , LE6.
The position is a permanent role.
Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.
Duties will include:
· Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
· Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
· To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
· To confidently challenge any push back from a surgery when stating prescriptions have already been issued but haven’t been received.
· To arrange collections of stock delivered where a prescription will not be issued.
· To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
· To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
· To raise credits for orders where a prescription will not be issued, and a collection is not possible.
· To contact patients if the GP is querying the order raised and they need further clarification.
· To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
· To be able to redeem when an NHS smartcard is available for them.
The candidate will need:
A good telephone manner.
Good Maths skills.
Good attention to detail.
The hours of work:
· 9.00am to 5.00pm Monday-Friday
The rate of pay is:
· £23,809k
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the jobBefore You Apply
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