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Prestige Service Advisor

Job Posted: 13 days ago

Salary: £ 28,000 - 38,500 / Annum
Job Type: Permanent
Location: KT22, Leatherhead, Surrey

Expire in: 15 days

Job Description

Service Advisor
£31,000 – £34,000 Basic Salary DOE | Up to £6,500 Bonus
Permanent | Full Time
Monday – Friday: 8:00am – 5:30pm
1 in 3 Saturdays: 8:00am – 1:00pm
Our client, a busy and well-established automotive business, is looking for an experienced Service Advisor to join their Aftersales team.
This is an excellent opportunity for a customer-focused Service Advisor looking for a new challenge, with a competitive basic salary and a strong bonus package.
Duties & Responsibilities
  * Welcoming customers and providing a professional and friendly service.
  * Booking vehicles into the workshop and accurately recording customer requirements.
  * Managing customer expectations throughout the service and repair process.
  * Liaising closely with Technicians and Workshop Control.
  * Keeping customers updated on the progress of their vehicle.
  * Discussing additional work and repair requirements with customers.
  * Obtaining authorisation for additional work where required.
  * Preparing and explaining invoices on completion of work.
  * Maintaining accurate customer records and updating relevant systems.
  * Delivering excellent customer satisfaction and encouraging repeat business.
Your Background & Skills
  * Minimum 1 year's experience as a Service Advisor.
  * Previous automotive Aftersales experience is essential.
  * Pinnacle DMS experience is highly desirable.
  * Excellent communication and customer service skills.
  * Strong organisational and administration skills.
  * Confident dealing with customers both face-to-face and over the telephone.
  * Ability to work effectively in a busy workshop environment.
  * Professional, positive and customer-focused approach.
What's on Offer?
  * £31,000 – £34,000 Basic Salary DOE
  * Up to £6,500 bonus
  * Monday to Friday, 8:00am – 5:30pm
  * 1 in 3 Saturdays, 8:00am – 1:00pm
  * Company car available after 6 months.
  * Workplace pension.
  * 28 days' annual leave, increasing to 30 days after 2 years' service.
  * Opportunity to join an established Aftersales operation.
If you're an experienced Service Advisor with a strong customer focus and ideally Pinnacle DMS experience, we'd love to hear from you.
Apply today with your CV for immediate consideration

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