Hiring Now: Problem Manager Near You – Apply Today!
Your Next Problem Manager Job Starts Here – Apply Now!
Problem Manager
Job Posted: 3 days ago
Salary: £ 80,000 - 85,000 / Annum
Job Type: Permanent
Location: Barrow-In-Furness, Cumbria
Expire in: 25 days
Job Description
Problem Manager
Location: Barrow-in-Furness (Hybrid - 2-3 days on site)
£80,000 - £85,000 + bonus + perm benefits
SC eligibility is required for this role
We have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You'll collaborate with stakeholders and high-profile clients to forecast future needs, tackle capacity challenges, and drive improvements through effective problem management.
This is a hybrid role, blending office, client site, and home working. Please note that you will need to be on site in Barrow-in-Furness 2-3 days per week and home working 100% of the time will not be possible.
What you'll be doing
Gather and analyse data on incident trends, hardware/software failures, and resource usage.
Identify potential problems and recurring incidents, developing strategies for permanent resolution.
Manage workarounds and known errors to minimise impact on business operations.
Work closely with incident managers, change managers, and other IT service management roles.
Keep stakeholders informed of problem status and resolution plans.
Oversee the end-to-end problem management process, ensuring alignment with ITIL standards.
Conduct major incident and compliance reviews.
Maintain accurate records of problems, root causes, and solutions, and produce regular reports on activities and outcomes.
What we're looking for
ITIL V4 Foundation (minimum).
Lean intelligence and Six Sigma experience.
Strong critical-thinking and root cause analysis skills.
Ability to step back, approach issues logically, apply intuition, and engage the right people to resolve them.
A continual improvement mindset - identifying risks to service before they cause incidents.
If you have a passion for problem-solving, a proactive approach, and the ability to make a tangible impact on service quality, we'd love to hear from youBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Problem Manager job near me in Barrow-In-Furness, Cumbria! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).