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Product and Customer Service Advisor
Job Posted: 17 hours ago
Salary: £ 26,800 - 26,800 / Annum
Job Type: Contract
Location: Evesham, Worcestershire
Expire in: a month
Job Description
Product and Customer Service Advisor
We have an exciting opportunity for a Product and Customer Service Advisor to join our client, a luxury flooring company, for a fixed 13-month contract.
Based in the Technical Department, after full training, you will be a subject matter expert responsible for supporting all stakeholders with both reactive and proactive product and installation advice.
This role is perfect for a confident, practically-minded self-starter looking for their next challenge.
Benefits and Package for a Product and Customer Service Advisor:
Salary: £26,800 per annum
Hours: Monday - Friday
Contract Type: 13-month, fixed-term contract
Location: Evesham
On-site parking
New, modern office
Excellent transport links
Smart-casual dress
Full training provided
Key Responsibilities of a Product and Customer Service Advisor:
Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
Maintain up to date accurate records, log all technical queries in internal digital platforms.
Develop and maintain an excellent knowledge of all products, full training will be provided.
Keep product technicians updated, manage the technical email inbox.
Site inspection reports, process replacement sales orders, arrange collections.
Process credits and claims via internal digital platforms.
QC inspect complaint-related product and further QC of held stock where deemed necessary.
Key Skills and Experience of a Product and Customer Service Advisor:
Previous experience working in the customer service industry, including case management.
Passionate about delivering excellent customer service.
Ability to use Excel and Word to an intermediate level.
Positive mindset, self-motivated with a drive to succeed.
Excellent verbal, written and interpersonal communication skillsBefore You Apply
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Looking for your next career move? Join a top company hiring Product and Customer Service Advisor job near me in Evesham, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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