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Product Investigator
Job Posted: 8 days ago
Salary: £ Competitive
Job Type: Temporary
Location: Witney, Oxfordshire
Expire in: 20 days
Job Description
Are you a sharp problem-solver with a knack for data analysis? We're looking for a Complaints Investigator to join our team in Witney, Oxfordshire. This isn't a customer service role; it's a chance to use your analytical skills to ensure the safety and quality of medical devices that make a real difference in people's lives.
What You'll Do
Investigate Product Issues: You'll be responsible for meticulously investigating customer-returned medical devices to identify the root cause of any issues.
Identify Trends: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping us proactively prevent future problems.
Improve Processes: You'll play an active role in enhancing procedures and increasing efficiency to support our quality control efforts.
Collaborate Globally: You'll work with colleagues around the world, sharing insights and collaborating to achieve team goals.
Drive Problem-Solving: Your analytical mindset will be key to spotting trends in complaints and bringing them to management's attention for further investigation.
What We're Looking For
Analytical Skills: You should have a keen eye for detail and a knack for analysing information to find root causes.
Strong IT Skills: Proficiency in computer programs, particularly Microsoft Word and Excel, is essential.
Excellent Communication: You'll need to communicate clearly and effectively with colleagues.
Attention to Detail: The ability to follow procedures and accurately document your findings is crucial.
Qualifications: You should have completed secondary education or an equivalent qualification in Maths and English. Experience with laboratory best practices and root cause analysis is a plus, but not required.
What We Offer
Meaningful Work: This role offers the opportunity to contribute to the safety and quality of essential medical devices.
Comprehensive Training: We provide full training, so prior experience isn't necessary.
Competitive Pay: The pay rate is £16.49 per hour.
Great Perks: You'll work in a clean, safe, and friendly environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen.
Shift Pattern: The shift is 4 nights on, 4 nights off, from 7 PM to 7 AM.
Important Details
To be considered for this role, you must be eligible to live and work in the UK and be able to provide a five-year referencing history (employment or alternative activity).
To apply, please submit your application through this advert or call Lottie at (phone number removed).
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