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Product Manager
Job Posted: a day ago
Salary: £ 64,000 - 70,000 / Annum
Job Type: Permanent
Location: Douglas, Isle of Man
Expire in: a month
Job Description
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team.
Reporting to the Head of Product, the Product Manager will play a central role in driving the growth and performance of the company's fixed-line and broadband portfolio across the Channel Islands and Isle of Man.
Here you will:
* Lead the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives
* Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience
* Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing full coverage, and using insight to shape retention, migration and upsell strategies
* Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs
* Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments
* Monitor and analyse product performance - customer take-up, revenue, margin and experience - and make recommendations to drive growth and improve efficiency
* Commission and respond to market and customer research, using insight to inform product development and positioning
* Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin
* Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head of Product when needed
The ideal candidate for the role of Product Manager will have:
* Proven product management experience in Consumer or SME markets, ideally in telecoms, broadband, or adjacent industries
* Strong commercial acumen, with a track record of delivering results through end-to-end product lifecycle ownership
* Solid understanding of telecommunications technologies and markets, including commercial, technical, and regulatory dynamics
* Experience developing and managing product, pricing and financial plans, including forecasting, budgeting and performance tracking
* Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains
Desirable:
* Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning
* Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences
* Customer-centric mindset, with hands-on experience managing customer relationships and improving service delivery across digital and in-person touchpoints
* Familiarity with digital service design, customer journey mapping, and using insight to drive product and experience improvements
* Understanding of ISP services and value-added propositions such as gaming, streaming, or smart home integrationsBefore You Apply
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