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Product Specliaist/Advisor
Job Posted: a day ago
Salary: £ 27,000 - 33,000 / Annum
Job Type: Permanent
Location: Horsforth, West Yorkshire
Expire in: a month
Job Description
Product Specialist/Advisor
North Leeds
£28,000 - £32,000
Hybrid - 3 days in Office and 2 days from home.
Your new company
In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues.
Your new role
Provide product advice and commercial support via phone and email
Deliver tailored product training to customers and internal teams if and when required
Maintain accurate product and customer information
Identify and report quality issues to the relevant Quality Manager
Stay informed about product developments through close collaboration with business groups
Assist in updating product documentation and online resources
Support the Regional Sales team with product-related information
Essential Experience
Working in a customer service office environment
Ability to document calls accurately
High level of communication skills to engage with internal and external customers
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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