Hiring Now: Product Support Advisor Near You – Apply Today!

Your Next Product Support Advisor Job Starts Here – Apply Now!

Product Support Advisor

Job Posted: 3 hours ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Braintree, Essex

Expire in: a month

Job Description

Product Support Advisor – Braintree

We are looking for a dedicated Product Support Advisor to join our clients team. This is a varied role requiring exceptional customer service, strong problem-solving skills, and the ability to apply technical knowledge effectively. Due to the location of the site, you must be a driver and able to work on-site 5 days a week.

Location: Braintree

Hours: Full-time, permanent – 40 hours per week, Monday to Sunday rota

Shifts:

  * 8:00am – 5:00pm

  * 9:00am – 6:00pm

Key Responsibilities

  * Provide first-time resolutions over the telephone by effectively troubleshooting faulty products

  * Achieve team targets and KPIs while adhering to call compliance requirements

  * Handle manager escalation calls and emails raised by the team

  * Liaise with third-party suppliers to resolve issues promptly

  * Process customer queries politely and courteously in line with call compliance standards

Skills & Experience Required

  * Previous experience in a customer service role preferred

  * Technical troubleshooting/problem-solving skills desirable but not essential

  * Ability to build rapport with customers over the phone while accurately identifying product issues

  * Comfortable using a CRM system to track customer interactions and generate follow-ups for other departments

  * Excellent communication skills for both internal and external stakeholders

  * Must have a valid driving license and be able to travel to the Braintree site daily

What You’ll Receive

  * Salary: £28,000 per annum

  * 32 days annual leave (including bank holidays), with additional days for length of service

  * Access to a 24-hour confidential employee assistance programme

  * Staff benefits platform including Cycle-to-Work scheme and discounts at high street brands and supermarkets

  * Free on-site parking & annual flu jabs

  * 25% employee discount on products

If you’re a problem-solver with a passion for customer support and enjoy working in a dynamic, supportive environment, we would love to hear from you.

WE Talent acts as an employment agency for permanent recruitment. By applying, you accept the Privacy Policy and Disclaimers which can be supplied on request

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Product Support Advisor job near me in Braintree, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!