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Product Support Advisor
Job Posted: a month ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Exeter
Expire in: 16 hours
Job Description
Product Support Advisor
The Company:
If you are an experienced Customer Service Advisor who is used to providing technical support on a consumable PRODUCT, then we would love to hear from you. We have a Product Support Advisor role providing telephone, text and email support to domestic customers on a broad product range. You will be given full training, but it is essential that you have a technical understanding, excellent customer service skills and the ability to operate a CRM system. Any gas product related experience would be really useful, although not essential. who is looking for a job ‘off the tools’ in an office based role, then this could be just the move you seek.
Job Responsibilities:
To resolve technical issues relating to a range of consumable products, speaking to and emailing retailers, end users and members of the general public.
Filter and monitor the accuracy of all complaint data entry.
To be at all times smart and courteous whilst carrying out this important task in a professional manner.
To carry out fault finding analysis over the phone with retailers and end users on any of product in the company portfolio and offer appropriate advice to resolve the issue.
To document and report on all calls and problems identified and to log onto the company CRM system.
To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
Working Monday to Friday, based in our Exeter office Required Skills:
Customer Service skills on a technical, consumer product is essential.
Computer literate and confident over the phone. Excellent verbal communication skills over the telephone, written communication through either e-mail or letter.
If you have any experience of gas products or a gas qualification, that would be really useful, but not essential.
Diplomatic nature to ensure company policy is followed and customers are left satisfied.
Knowledge of software program’s including email and Word and a willingness to learn new computer programs.Associated Benefits:
24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
Pension Scheme
Life Assurance
Working Hours:
8.30-5pm Mon-FriBefore You Apply
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