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Product Support Manager
Job Posted: 7 hours ago
Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Oxford, Oxfordshire
Expire in: a month
Job Description
ocation: Hybrid Oxfordshire based
Salary: £50,000 – £60,000 depending on experience
Product Support Manager (Learning Tech Software)
We build learning software for critical industries. You’ll make sure our clients get the most from it — and fast.
We’re building an intelligent learning platform that helps defence, aerospace, and infrastructure teams train better, retain more, and prove competence in high-stakes environments. When training fails, operations suffer. You’ll help make sure that never happens.
We’re hiring a Product Support Manager to lead our support function — the bridge between users, product, and development. You’ll ensure our clients get rapid answers, practical solutions, and a seamless support experience — so they stay happy, capable, and confident in our software.
Your mission includes:
* Set up a support ticketing system
* Troubleshooting client issues and escalating where needed — fast, clear, and calm
* Building out our support processes, documentation, and internal knowledge base
* Monitoring common queries, bugs, and feedback to identify patterns and inform product teams
* Acting as the voice of the customer — championing usability and client satisfaction
You should bring:
* Experience in SaaS or software product support, ideally in B2B or learning tech
* Familiarity with .NET web applications and the Microsoft development stack
* A calm, clear communication style — written and verbal
* Confidence using support tooling like Zendesk, Intercom, Jira or similar
* A proactive mindset — willing to investigate, diagnose, and take ownership of issues
* (Bonus) Experience supporting software in regulated or safety-critical industries
Why join us:
We’re not just supporting a product. We’re supporting the people who use it to train, operate, and make high-stakes decisions. When things go wrong, you’ll be the calm expert making it right — and helping us improve it for the future.
Apply now and help us deliver world-class support, every timeBefore You Apply
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