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Product Support Specialist

Job Posted: 22 hours ago

Salary: £ 30,000 - 37,500 / Annum
Job Type: Permanent
Location: BA1, Bath, Bath and North East Somerset

Expire in: a month

Job Description

Product Support Specialist

Location: Bath

Salary: Up to 37,500

About the Role

A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team.

This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments.

Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.

What You'll Be Doing

  * Providing remote technical support and troubleshooting for software and instrument integration issues

  * Install, configure, and maintain software solutions and supporting infrastructure

  * Support integrations with analytical and laboratory instrumentation

  * Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers

  * Deliver customer training and assist with software implementations

  * Support database configuration, upgrades, and system migration

  * Create and maintain technical documentation, FAQs, and user guides

  * Assist with validation activities within highly regulated environments

  * Work closely with customers to understand requirements and deliver effective solutions

  * Travel to customer sites across the UK, with occasional European and international travel

What We're Looking For

  * Strong troubleshooting, diagnostic, and analytical skills

  * Experience supporting hardware and software environments

  * Excellent communication skills and a customer-focused approach

  * Ability to manage workloads effectively and prioritise tasks

  * Strong IT knowledge, including Windows environments and database technologies

  * Comfortable working both independently and as part of a collaborative team

What's on Offer

  * Opportunity to work with cutting-edge software

  * Structured career development and progression opportunities

  * Competitive salary package

  * 24 days annual leave plus bank holidays, increasing with service

  * Additional Christmas shutdown day

  * Private medical insurance through BUPA

  * Scottish Widows pension scheme

  * Death in service benefit

  * Cycle-to-work scheme

  * Access to gym facilities

  * Annual Centre Parcs team-building weekend for employees and their families

  * Supportive, collaborative culture within an award-winning organisation

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Product Support Specialist job near me in BA1, Bath, Bath and North East Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!