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Product Support Specialist
Job Posted: 5 days ago
Salary: £ 31,000 - 35,000 / Annum
Job Type: Permanent
Location: CH1, Chester, Cheshire West and Chester
Expire in: 22 days
Job Description
Product Support Specialist Opportunity, Chester based office!
We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.
About the Role
* Title: Technical Support Advisor
* Role: Permanent, full time
* Location: Chester, Office based
* Salary: starting from £31K per annum
* Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
What you’ll be doing
* Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
* Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
* Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
* Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
* Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
What we’re looking for
* Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
* Strong problem-solving and “outside the box” thinking.
* A positive attitude – open to learning and feedback.
* Clear communication skills, confident in a professional B2B setting.
**Roberts Webb Recruitment are acting as an agency on behalf of this company and roleBefore You Apply
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Looking for your next career move? Join a top company hiring Product Support Specialist job near me in CH1, Chester, Cheshire West and Chester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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