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Product Switch Account Manager
Job Posted: 2 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Watford, Hertfordshire
Expire in: a month
Job Description
Job Title: Product Switch Account Manager
Location: Watford
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
Contributory Pension scheme
Private Medical Healthcare
Life Assurance
Dental Plan
Free eye tests
Annual leave purchase scheme
Social events
Refreshments
20 days annual leave with bank and public holidays on top
Perk box
Superb development opportunitiesAbout the position of Product Switch Account Manager:
As a Product Switch & Servicing Specialist, you'll take ownership of a pipeline of product switch cases from enquiry through to completion, ensuring every application meets lending criteria and is handled with care. Alongside this, you'll support the wider servicing team with day-to-day account management and operational tasks, keeping customer experience seamless. We're looking for someone with proven experience in financial services, ideally in product transfers, underwriting, customer service, arrears management or account management, who combines strong organisational skills with exceptional attention to detail.
Responsibilities for the role of Product Switch Account Manager:
Proactively manage a pipeline of Product Switch cases through to completion or decline.
Ensure applications are assessed accurately and in line with policy.
Liaise with customers and third parties to resolve queries and progress cases efficiently.
Help with tasks in the Primary Servicing Team if required.
Submitting of BACS files and actioning any unpaid direct debits or payments.
Scanning Title updates to files
Actioning all Deed of Postponement, Easement requests to completion
Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report.
Dealing with Solicitors Missing Title Registrations
Dealing with CRA Return (CAIS)
Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases.
Actioning the Monthly Consolidation Refunds from Finance
Adhering to the Invoice Process to check and pass for payment any invoices. (subject to mandate).
Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team. Experience and skills required for the role of Product Switch Account Manager:
Attention to detail with a logical, organised approach.
Ability to manage workload independently while contributing effectively within a team.
Strong negotiation and relationship management skills.
Previous financial services experience (underwriting, product transfers, customer service, arrears, or account management) is desirable.For more information regarding the role of Product Switch Account Manager please get in touch with us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business daysBefore You Apply
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Looking for your next career move? Join a top company hiring Product Switch Account Manager job near me in Watford, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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