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Professional Services Manager- Healthcare Software

Job Posted: 23 days ago

Salary: £ 65,000 - 85,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: 5 days

Job Description

Professional Services Manager- Healthcare Software

Professional Services | Vendor Side. Salary up to £85K (depending on experience) plus car allowance. Fully remote with some travel to customer sites (not frequent).

We are seeking an experienced Professional Services Manager- Healthcare Software to join our professional services organisation, managing a team and leading the delivery of clinical software implementations to NHS customers.

This is a team management role, combining hands‑on consultancy (up to 50% billable utilisation) with line management of implementation consultants. You will be accountable for high‑quality customer delivery, team utilisation, and contributing to the commercial success of professional Services engagements.

Responsibilities for the Professional Services Manager- Healthcare Software

  * Accountable for performance of implementation consultants, embedding consultancy principles and driving growth, utilisation, and profitability

  * Align leadership strategy and vision with customer expectations and team delivery to ensure high‑quality engagements

  * Develop long‑term customer relationships, grow revenue, plan for team growth and profitability, accelerate advanced delivery models, and promote consulting strategy

  * Ensure consultants understand customer requirements

  * Lead consultants in analysing customer workflows and configuring products accordingly

  * Manage individual and team performance to meet utilisation targets, optimise project time, and address underperformance

  * Provide regular management reports and maintain project trackers

About you

  * Proven experience in a vendor‑side professional services management role (Professional Services Manager, Professional Services Team Lead, Consulting Manager, Consulting Team Leader)

  * Background delivering healthcare/clinical applications (Hands on implementation lead not Project Management)

  * Experience leading or managing consultants in a delivery environment

  * Strong understanding of customer workflows and value‑based software adoption

  * Commercially aware, with the ability to balance utilisation, quality and customer satisfaction

  * Comfortable travelling to customer sites across the UK as required, but not frequent

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