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Program Delivery Lead
Job Posted: 3 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Hertford
Expire in: 25 days
Job Description
Program Delivery Lead
Hertford
Permanent, Full-Time (Core hours: 08:00–17:00)
£42,000 per annum
We’re seeking a proactive and people-focused Program Delivery Lead to join our Electrical Maintenance clients. The role is based near Hertford and comes with a salary of £42,000.
Responsibilities for Program Delivery Lead
Leading the Administration team to ensure the successful delivery of reactive maintenance and PPM (Planned Preventive Maintenance) programs
Attend weekly client meetings alongside the Maintenance Manager
Serve as the primary contact for client queries and internal communications
Manage and develop the Administration team, fostering a high-performance culture
Coordinate internal responses to client issues, ensuring resolution
Lead the complaints process from start to finish
Monitor adherence to policies around resident access and appointment booking
Contribute insights to monthly board reports
Maintain accurate compliance data and Power BI dashboards
Follow company policies and complete relevant training
Participate in investigations and disciplinary processes as needed
Requirements for Program Delivery Lead
Strong client relationship and customer service skills
Passion for leadership and team development
Comfortable with digital tools and platforms
Skilled in data analysis and reporting (Excel, Power BI, etc.)
Excellent communication and stakeholder management abilities
Organised, detail-oriented, and methodical
Collaborative and solution-focused mindsetIf you are interested in this role, wish to apply, would like more information or have any questions then please send us a copy of your CV.
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