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Project Coordinator
Job Posted: 15 hours ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire
Expire in: a month
Job Description
About Our Client
Our client, based in Leeds, is a forward-thinking organisation specialising in domestic retrofit, helping households reduce energy consumption, lower costs, and support the UK’s transition toward net zero. With a commitment to high-quality retrofit delivery and customer satisfaction, they work to make homes warmer, greener, and more sustainable across the UK.
Role Overview
As Project Coordinator (Insulation Works) / Customer Liaison Officer, you’ll play a key role in managing the full customer and installation journey. This hybrid position combines structured office-based coordination with hands-on customer engagement in the field.
You’ll support retrofit projects from start to finish — validating data, coordinating Retrofit Assessments and Technical Surveys, managing materials and scheduling installations, and ensuring all completion and warranty documentation is accurate. At the same time, you’ll be the friendly and professional face of the organisation, visiting customers in their homes to explain processes, build trust, and ensure they’re supported every step of the way.
Key Responsibilities
Office-Based Duties
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Validate customer eligibility, application data, and evidence for retrofit projects.
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Coordinate and book surveys, assessments, and installation appointments.
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Collate and submit all required documents to external stakeholders for approval.
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Liaise with suppliers to manage material orders and deliveries.
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Communicate project updates and confirmations to customers.
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Ensure all paperwork is completed for warranties, completion packs, and funder submissions.
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Handle incoming calls and emails, resolving queries and minor complaints professionally.
Field-Based Duties
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Act as the main customer liaison, representing the company professionally during home visits.
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Conduct on-site visits to explain retrofit processes and manage customer expectations.
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Work closely with assessors, surveyors, and installers to ensure smooth project delivery.
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Identify and escalate customer issues quickly and appropriately.
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Collect feedback from customers to support continuous improvement.
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Provide clear communication and reassurance to residents throughout installation works.
Skills & Experience
Essential - MUST HAVE!
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Proven experience in project coordination, administration, or customer support.
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Strong organisational skills with the ability to manage multiple priorities.
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Excellent communication and interpersonal skills, both written and verbal.
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Confident in face-to-face customer engagement with strong empathy and professionalism.
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Competence in CRM systems, spreadsheets, and document management tools.
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Full UK driving licence as travel regularly for customer visits is required for success in the role.
Desirable
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Previous experience within the insulation or domestic retrofit sector.
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Knowledge of PAS 2030 / PAS 2035 standards or ECO4 schemes.
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Experience working within construction, housing, or energy efficiency projects.
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A strong track record of delivering positive customer experiences.
What Our Client Offers
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Company vehicle provided
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25 days annual leave (+ Bank Holidays)
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Career development opportunities in a rapidly growing sector
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Supportive, collaborative working environment
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Opportunity to make a tangible impact in the UK’s transition to a low-carbon futureBefore You Apply
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