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Project Manager

Job Posted: 3 days ago

Salary: £ 400 - 500 / Day
Job Type: Contract
Location: Windsor, Royal Borough of Windsor and Maidenhead

Expire in: 24 days

Job Description

Project Manager – Customer Experience (CX) / Contact Centre Transformation
Contract | Hybrid Working

We are seeking a hands-on Project Manager to lead end-to-end delivery of Customer Experience (CX) transformation initiatives, with a strong focus on contact centre, omnichannel, chatbot, and IVR solutions.

This is a delivery-focused role where you will drive projects from initiation through to completion, working across business, product, technology, and operations teams.

Key Responsibilities:

  * Lead end-to-end project delivery across CX and customer service transformation programmes

  * Manage project plans, RAID logs, dependencies, and stakeholder communications

  * Drive requirements discovery and translate business needs into deliverables

  * Coordinate cross-functional teams to deliver omnichannel and digital customer solutions

  * Support governance, reporting, and stakeholder alignment

Key Skills & Experience:

  * Strong Project Manager / Delivery Manager background

  * Proven experience in customer experience, customer service, or contact centre environments

  * Exposure to chatbots, virtual assistants, IVR, or digital channels

  * Experience delivering omnichannel or contact centre transformation projects

  * Strong stakeholder management, planning, and delivery ownership skills

Desirable:

  * Experience in digital transformation / service operations

  * Background in consulting or large-scale delivery environments

This is an excellent opportunity to join a high-impact transformation programme, delivering tangible improvements to customer journeys and service operations.

Apply now to be considered

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