Hiring Now: QA Team Lead Near You – Apply Today!
Your Next QA Team Lead Job Starts Here – Apply Now!
QA Team Lead
Job Posted: 5 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Brighton
Expire in: a month
Job Description
Job Title: Quality Assurance Team Manager – Customer Experience
Location: Brighton (Hybrid)
Salary: Circa £32.5k + Benefits
Type: Full-time, Permanent
Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK.
We’re looking for a Quality Assurance Team Manager to join a thriving customer experience department. You’ll work with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.
This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change.
The Role
In this role, you’ll be responsible for leading a team within the QA function — overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes.
You’ll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met.
Key Responsibilities
Lead, coach and develop a team of QA specialists, helping them reach their goals and grow professionally.
Conduct in-depth reviews of customer interactions, evaluating technical accuracy, soft skills, and regulatory compliance.
Carry out real-time and retrospective quality assessments.
Use data to identify improvement opportunities and produce clear, actionable reports.
Facilitate stakeholder feedback sessions and team focus groups.
Collaborate with cross-functional teams to implement improvements across the customer journey.
Utilise speech analytics tools to uncover performance insights and inform business decisions.
Manage workload effectively, ensuring SLAs and quality standards are consistently achieved.
What We're Looking For
Previous experience managing and coaching a team in a QA or customer service environment.
Strong background in contact centre operations or a customer-facing role.
Skilled in analysing data and presenting findings to senior stakeholders.
Excellent communication and stakeholder management abilities.
Detail-oriented with a proactive and organised approach to work.
Able to work independently and as part of a collaborative team.
Passion for customer service and a drive to continuously improve experiences.Benefits
Hybrid working model (4 days office, 1 day at home per week)
Competitive salary and performance-based bonus
25 days holiday + bank holidays
Personal development opportunities and clear progression
Friendly, supportive team culture with regular socialsInterested?
If you're a quality-focused team leader ready to take the next step in your career, apply now to be considered for this exciting opportunityBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring QA Team Lead job near me in Brighton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).