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Quality Analyst
Job Posted: a day ago
Salary: £ Competitive
Job Type: Temporary
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Quality Assurance Specialist - Customer Operations
📍 Location: On-site in Milton Keynes (Monday-Friday, 9-5)
💰 Pay: £14.53 per hour
📄 Job Type: Temporary (until 31st December 2025, with real potential to extend into 2026)
Join a Leading Organisation in Customer Excellence!
We're seeking experienced QA Specialists to support Customer Operations, ensuring quality, compliance, and great customer outcomes across key operational areas. This is a fantastic opportunity to make a real impact, improving processes and driving service standards.
Key Responsibilities
As a QA Specialist, you will:
✅ Review customer journeys across New Business, Customer Services, Collections, and Resolutions.
✅ Provide oversight to ensure adherence to regulations and internal quality standards.
✅ Analyse data and interactions to spot risks, trends, and opportunities for improvement.
✅ Work closely with internal teams and outsourced partners to drive quality.
✅ Deliver constructive feedback and support calibrations to align QA frameworks.
What We're Looking For
🔹 Experience in a QA or compliance role within a regulated environment.
🔹 Strong knowledge of FCA requirements and quality frameworks.
🔹 Excellent communication, coaching, and stakeholder management skills.
🔹 Analytical mindset with experience using Excel and reporting tools.
🔹 A proactive, driven approach with a passion for continuous improvement.
What's On Offer?
💼 A competitive hourly rate of £14.53.
🚀 A chance to work in a high-profile QA role where your input makes a difference.
🤝 A collaborative, supportive environment with strong development potential.
📅 Contract security until December 2025, with strong potential to extend into 2026.
Ready to Apply?
📩 Send your CV to today!
🌟 Step into a role where your expertise shapes quality, compliance, and customer successBefore You Apply
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Looking for your next career move? Join a top company hiring Quality Analyst job near me in Milton Keynes, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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