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Quality and Continuous Improvement (CI) Manager
Job Posted: 15 hours ago
Salary: £ 50,000 - 50,000 / Annum
Job Type: Permanent
Location: Cheshire West and Chester, Cheshire
Expire in: a month
Job Description
Company Profile:
A Cheshire based company who Manufacture products to the Print Industry. Who are looking for a Quality and Continuous Improvement (CI) Manager to join their team.
Title: Quality and Continuous Improvement (CI) Manager
Salary: Circa £50,000
Reporting to: Operations Manager
Purpose of Role:
To monitor, analyse, communicate and drive the continuous improvement, of the manufacturing process, product quality / consistency and service provision, provided by the company.
To work with the group board, to deliver the company’s operational Strategic Objectives and be a key Agent for Change, supporting the Digital Transformation and the new Operations Team to make informed decisions based upon regular data.
Primary Responsibilities.
·To establish, Manage and Maintain a fully integrated, company-wide, Digital Quality Management System (QMS) Dashboard, that clearly describes and communicates the Quality Performance of the company. Capturing Non-Conformance, Customer Complaint’s, The cost of Quality, Trend Analysis measures the impact of Continuous Improvement (CI) activity.
·Collaborating with the other members of the CI team and using the data generated from the QMS system, to inform and drive continuous improvement, across the factory and the wider business.
·This new QMS system is to be integrated into all aspects of operational and commercial activity, however this system also needs to satisfy the requirements for existing quality accreditation (BSI).
·To liaise with the external assessment body on all matters related to the external accreditation process and ensure our system reflects best practise wherever possible.
·Help the business to develop additional accreditations to allow the business to develop into medical, automotive and aerospace market sectors.
·Working with all other departmental heads to ensure that processes needed for the Quality Management System (QMS) are established, communicated, implemented and maintained.
·As a part of the senior management team, report to Senior Management on a monthly basis the performance of the QMS and the status of all CI related activity.
·To liaise with Customer Services Manager (CSM) and where appropriate the account manager as first point for contact regards customer complaints and to be the main point of contact with the customer.
·The co-ordination and control Non-Conformance Reporting including meetings investigations, root causes and remedial actions.
·To undertake project work as and when required including development of new and existing products
Key Tasks:
·Ensure that a document control procedure is adopted to approve review and update all changes to critical documents within the scope of the QMS.
·Ensure that records are established and maintained to provide evidence the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.
·Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing stability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for change to the QMS.
·Ensure that quality objectives are set by Senior Management for measuring the performance of the QMS and that these are regularly reviewed (Management Review).
·Maintain, review and revise, if necessary of Standard Operating Procedures across the plant.
·Ensure that all new staff are inducted into the requirements of the QMS relating to their own roles and responsibilities. Provide update training as necessary.
·Ensure that all suppliers used by the organisation are selected, evaluated and re-evaluated and that records of this assessment are maintained (Approved Suppliers Register).
·Ensure that Senior Management undertakes periodic but regular assessments of customer satisfaction and that consequent improvements are identified and implemented.
·Ensure that an internal audit programme is adopted to verify that the QMS conforms to planned arrangements and is effectively implemented and maintained. Ensure appropriate actions are taken when this is not the case.
·Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from all other relevant sources.
·Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.
·Arranging and co-ordinating Quality Meetings with the relevant team at regular intervals
·Create profile for Engineering Quality Technician ad support in their development.
·Help to design and implement a new goods inspection process utilising the CMM for all customer returns and refurb products.
Outputs and Measurement Criteria:
·Create a monthly QMS management report capturing External Complaints, Non-Conformance Trend Analysis (Assessed by SE / RM) End of 2024
·Establish targets for Internal Non-Conformance / Customer Complaints (October 24).
·All customer complaints satisfactorily closed within 6 weeks (Reported in month end report)
·Ensure satisfactory conclusion to external assessment, scheduled for November 24.
·Integrate system onto EFACS – end of 2025Before You Apply
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