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Quality Assurance
Job Posted: 3 days ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Permanent
Location: SN2, Blunsdon Saint Andrew, Borough of Swindon
Expire in: 25 days
Job Description
We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team.
Hours: Monday - Friday - 09:00 -17:00
Location: Swindon, SN2
Pay: £12.21 per hour
Key Responsibilities:
Quality Assurance:
* Inspect and quality assure devices and chargers.
* Verify fault descriptions, serial numbers, and warranty coverage.
* Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
* Collaborate with engineers to ensure repairs are complete and accurate.
* Update repair statuses and communicate with managers.
* Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
* Submit and manage warranty and out-of-warranty OEM tickets.
* Quality assure repairs and quotes.
* Verify warranty eligibility for devices.
* Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
* Respond to warranty emails to facilitate collections or on-site repairs.
* Coordinate with Goods In for SWAP-IT DPD crate collections.
* Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
* Update shipment statuses and chase repairs exceeding 1O days.
* Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
* Quote out-of-warranty repairs and manage invoices.
Other Tasks:
* Conduct stock takes of Lenovo parts.
* Occasionally contact customers for further repair details.
* Assist in booking in devices and diagnosing repair issues.
* Support colleagues with repair complications.
Qualifications:
* Experience in quality assurance and warranty management desirable but not essential.
* Strong attention to detail and problem-solving skills.
* Excellent communication and organizational abilities.
* Ability to work collaboratively in a fast-paced environmentBefore You Apply
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