Hiring Now: Quality Assurance Manager Near You – Apply Today!

Your Next Quality Assurance Manager Job Starts Here – Apply Now!

Quality Assurance Manager

Job Posted: a month ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Portsmouth, Hampshire

Expire in: 12 hours

Job Description

Quality Assurance Manager

Portsmouth | £30,000-£36,000 | Office based

My client is a SaaS provider specialising in technology that supports real‑time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience.

We are supporting the search for a Quality Assurance Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email.

This is a brand‑new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre, and help shape our customer experience strategy.

What you'll do

Review and score calls, live chats and emails
Provide coaching and feedback to internal teams
Monitor outsourced live chat performance
Spot issues, solve problems and drive improvements
Share insights and help set customer standards
Grow into leading Team Leaders within 6-12 months (with proven results) 

What we're looking for

2-3+ years in QA or team leadership (contact centre/call centre/insurance ideal)
Strong analysis and feedback skills
Someone proactive, solutions‑focused and great with people 

Why This Role?

This is rare chance to shape a role from the ground up
Real influence over customer experience and service quality
Future progression to leadership for the right person
A collaborative, supportive environment where your voice matters

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Quality Assurance Manager job near me in Portsmouth, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!