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Quality Assurance Officer
Job Posted: 2 hours ago
Salary: £ 28 - 28 / Hour
Job Type: Contract
Location: Kingston upon Thames
Expire in: a month
Job Description
Quality Assurance Officer
Location: Kingston upon Thames
Contract: 1 Year Fixed Term
Hours: 36 hours per week
Rate: £28/hour (Umbrella)
Start Date: ASAP
🔍 About the Role: Kingston Council is seeking an experienced and detail-oriented Quality Assurance Officer to join their Adult Social Care (ASC) team. This is a key role within the commissioning and contract management function, focused on improving the quality of care delivered by commissioned services.
The successful candidate will be responsible for proactive monitoring, data analysis, and engagement with providers, helping ensure that adults receiving care experience high-quality, safe, and responsive services.
🔑 Key Responsibilities:
Undertake regular quality monitoring visits and checks across a portfolio of commissioned services
Collate and analyse quality assurance intelligence from multiple sources: audits, observations, questionnaires, and service user feedback
Assess the quality of care and compliance with contractual, safety, and regulatory standards
Identify areas for improvement and make clear recommendations to stakeholders
Capture and use service user and carer feedback to drive improvements
Raise service quality concerns through the Council’s governance framework
Share market intelligence and coordinate with operational teams and partner agencies
Support in the management of provider suspensions or service failure, ensuring continuity of care
Develop, monitor, and report on provider action plans and risk assessments✅ Candidate Requirements:
Experience in quality assurance, contract monitoring, or related roles in social care
Strong understanding of adult social care standards, safeguarding, and regulatory frameworks
Excellent analytical, communication, and reporting skills
Confident engaging with providers, professionals, and service users
Able to manage a varied workload across multiple services
Knowledge of risk management and provider performance frameworks💼 Why Join Kingston Council?
Be part of a forward-thinking local authority with a commitment to quality and continuous improvement
Work in a team that directly influences the safety and outcomes of vulnerable residents
Opportunity to contribute to real service change and impact
Long-term contract with the potential to grow within the council structure📩 Apply Now
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