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Reactive Helpdesk Coordinator
Job Posted: 19 hours ago
Salary: £ 34,000 - 34,000 / Annum
Job Type: Permanent
Location: Finsbury Park
Expire in: a month
Job Description
Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum
City of London | Facilities & Property Services | Agency Appointment
Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London.
The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step.
Key Responsibilities:
Respond to incoming calls and emails, logging jobs accurately on the CAFM system
Coordinate reactive maintenance works with engineers, contractors, and site teams
Monitor job progress, ensuring SLAs and KPIs are consistently met
Escalate urgent issues promptly and communicate effectively with clients and suppliers
Produce reports and update records to support smooth day-to-day operations
About You
Previous experience in a helpdesk, service desk, or facilities coordination role
Strong organisational skills and the ability to manage multiple priorities
Excellent communication and customer service skills
Knowledge of CAFM systems and facilities processes is desirable
A proactive, solutions-focused approach to problem-solving
What’s on Offer
Competitive salary of £34,000 per annum
Opportunity to work in a fast-paced environment within a reputable agency placement
City of London location with excellent transport links
A supportive team culture with room to grow your skills
Interested?
Apply online today or send your CV directly to Stacey at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of LondonBefore You Apply
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