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Recoveries Account Manager
Job Posted: a day ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
The Recoveries Account manager will manage and oversee the recovery of outstanding accounts, ensuring timely and effective resolutions within the financial services industry. This permanent position is based in Richmond and offers an excellent opportunity for a professional to excel in accounting and finance.
Client Details
The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.
Description
Ths role sits in a team of 10, managed and reporting to the Recoveries Manager. The team is responsible for managing all customer arrears >90 days, asset recovery and re-marketing, insolvency, litigation and fraud.
This role is directly working on accounts >90 days to engage with customers for arrears resolution or preparing the accounts for termination and escalation in the recoveries team.
You will need to work closely with internal sales teams, external brokers and vendors to keep them aware of the arrears situation and utilise their relationships with the customer to assist in the arrear's collections process.
The role is fast paced and will require a focused, methodical and organised individual.
Profile
Skills, Competencies & Personal Qualities:
Minimum of 2/3 years' experience in a role managing debt >90 days overdue.
Ideally someone that has experience in arrears collections processes in an Asset Finance or Motor Finance based role.
Financial savvy individual, ability to understand a customers loss position and how this may affect BPCE's actions.
Knowledge of HP and Lease contracts ideal, but not essential.
Consumer credit lending knowledge ideal, but not essential.
Excellent communication skills both written and verbal.
Strong negotiator and decision maker.
Ability to pick up new systems quickly.
Strong Microsoft Office skills especially excel
Excellent organisation and time management skills.
A good understanding of the rules around managing customers with vulnerabilities.
A good tam player with a positive attitude and someone that will contribute to team discussions to drive improvements.
A person with an investigative nature, being able to build a picture of your customer using internal and external sources and utilising the internet. Job Offer
Competitive salary ranging from £35,000 to £40,000 per annum.
Permanent position within a reputable organisation in Richmond.
Opportunities for professional development and growth in the financial services industry.
Supportive company culture with a focus on excellence and accountability.
Generous holiday allowance and additional employee benefits.Benefits:
25 days holiday
13.8% non-contributory pension
Option to take up to 5.8% of pension as cash
Life assurance
Income protection
Private medical and dental cover (BUPA)
Wellbeing app & employee assistance line
Travel insurance
Eye test contribution
Discounted gym membership
Long service awards (annual leave)
Buy/sell holiday
Cycle to work scheme
Discounted parking
Flu vaccinations
Season ticket loan
Hybrid working
Summer & winter socials
If you are ready to take the next step in your career as a Recoveries Account Manager, we encourage you to apply nowBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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