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Regional Customer Account Manager
Job Posted: 4 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Swindon, Wiltshire
Expire in: 24 days
Job Description
Regional Customer Account Manager
London & South-West
£40,000 - £45,000 plus company car & excellent benefits
FUNCTION
Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company’s internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies.
This role covers the South-West – as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week.
RESPONSIBILITIES:
Customer Contact:
* Visiting Client’s sites as required
* Produce firm schedules and timelines
* Gather future business information
* Discuss and resolve open issues
* Act as primary contact for Customer issues and outstanding account balances
* Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing
* Answers regarding customer questions regarding sales contracts, resolving any issues
* Verify order integrity for entry in computer
* Prepare and distribute sales contracts and other correspondence with Customer
Order Fulfillment Process. New Site & Remodel Sales:
* Gather information (equipment selection) for Customer Site Order
* Make necessary changes to Equipment Order
* Follows up with customer to obtain sales orders
* Invoice contracts
* Ensure timely release of sales orders and contracts to meet customer requirements
* Manages projects through the various steps from start to completion
* Managing Excess and Obsolete issues
Shipping:
* Communicate shipping information and timelines to internal staff
* Investigate better methods of shipping and delivery
Installation:
* Communicate job-site requirements
* Visit and inspect sites as required
* Communicate any installation issues to internal departments
* Answer Installers requests and/or help resolve problems and issues
* Arrange shipment of necessary items to complete installation
* Communicate and resolve Customer issues
* Follow-up on open issues to assure completion and customer satisfaction
Resupply
* Technical Sales / selection consultations
* Promotion of Company as a resupply partner
* Communicate and resolve Customer issues
* Follow-up with Customer to ensure satisfactionBefore You Apply
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Looking for your next career move? Join a top company hiring Regional Customer Account Manager job near me in Swindon, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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