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Regional Service Manager
Job Posted: 19 hours ago
Salary: £ 44,000 - 50,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
We're looking for a Regional Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment.
This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipment
The Role of Regional Service Manager
You'll be responsible for the day to day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.
Location Requirements
To ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routes
Key Responsibilities
Lead, coach and develop a team of Field Service Engineers
Oversee team performance, productivity, and service KPIs
Ensure adherence to health & safety standards and company procedures
Provide operational support - including fleet, stock, tooling, training and leave planning
Conduct regular performance reviews, training plans and wellbeing check-ins
Support engineers with complex technical issues and customer queries
Maintain strong customer relationships through regular site visits and reviews
Manage team budgets, regional spend, and operational efficiencies
Collaborate closely with scheduling, logistics, and the wider service leadership team
Report monthly on regional performance to the UK Service ManagerWhat We're Looking For
Proven experience in a field based engineering role
Strong background in electrical, mechanical, hydraulics, pneumatics, and diesel-powered equipment
Experience working with industrial or municipal machinery, FLT, plant, or HGVs is highly beneficial
Ability to lead by example, drive engagement, and get the best from your team
Organised, proactive, and confident handling performance and operational matters
Full UK driving licence and flexibility to travel across the region
Comfortable using CRM and systems, reporting toolsWhat's in it for You
Training & Development
This role comes with industry-leading training and support, including a detailed 12-week technical onboarding programme.
Ongoing learning and technical development to support your growth in the role
You'll be fully supported throughout, with clear guidance, mentoring, and the tools you need to succeed from day one.
A starting salary: £44,000 plus+ London weighting if applicable OTE c£50,000
Company profit share + individual performance bonus (up to £7,500)
Fully expensed vehicle (private use optional)
Private medical insurance
26 days holiday + 8 bank holidays
Pension scheme, critical illness cover, sick pay, and staff discountsBefore You Apply
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