Hiring Now: Relocation Coordinator Near You – Apply Today!
Your Next Relocation Coordinator Job Starts Here – Apply Now!
Relocation Coordinator
Job Posted: 9 days ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Basingstoke, ENG, GB
Expire in: 19 days
Job Description
Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years.
They are seeking a dedicated and enthusiastic individual to join their Move Manager Team, with a passion for customer service and a desire to exceed our clients’ expectations.
The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills.
YOUR RESPONSIBILITIES:
· Respond to customer enquiries via phone, email and live chat in a timely and professional manner
· Be available and own responsibility for your customer’s experience throughout their moving journey
· Provide accurate information about products and services addressing customer’s needs and concerns
· Maximise revenue through upselling optional extra products and services
· Always maintain excellent customer service and communication standards, whilst working to KPI’s ensuring targets are met
· Ability to problem solve to achieve a positive customer outcome
· Collaborate with team members to improve customer service processes and outcomes
· Follow up with customers to ensure their issues are resolved and are satisfied with the service
· Stay up to date with product knowledge, company polices and industry trends
KEY AREAS OF FOCUS:
· Effective management of all incoming calls and enquiries
· Recording of clear and accurate information provided by customer’s
· Convert a customer initial enquiry into a quotation for the customers move
· Promote the company brand by encouraging customers to share their experiences on review platforms
· Meeting productivity goals by being targeted on the number of moves managed each month
· Effective cost control through customer interaction and excellent customer service
· Methodical approach to post move satisfaction
IDEAL SKILLS & EXPERIENCE:
· A customer centric approach and attitude.
· The ability to actively listen and show empathy and understanding at all levels
· Excellent verbal and written communication skills
· Ability to manage customer queries appropriately and efficiently
· Be enthusiastic, self-motivated and positive in your approach.
· Have excellent organisational skills with the ability to prioritise workload and multitask
· Exhibits flexibility, be adaptable to change
· Excellent time management, with the ability to work well under pressure
· A passion for completing all tasks to the highest standard and be driven by results
· Proficient IT skills – Office, Word, ExcelBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Relocation Coordinator job near me in Basingstoke, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).