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Remote Aftercare Co-Ordinator
Job Posted: 19 hours ago
Salary: £ 14.15 - 14.15 / Hour
Job Type: Contract
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Join Our Team as an Aftercare Co-Ordinator!
Are you passionate about making a difference in the lives of others? Do you thrive in a collaborative environment where your organisational skills shine? If so, we have an exciting opportunity for you!
Position: Aftercare Co-Ordinator
Location: Remote
Contract Type: Temporary
Hourly Rate: £14.15
Start Date: August 26, 2025
Contract Length: 9 weeks (with the potential for extension)
Working Pattern: Full Time - Monday to Friday (7.5 hours between 8am -5:30pm)
What You'll Do:
Key accountabilities:
Deliver targets within specified time frames by each business sector
Ensure daily statistics are updated
Always demonstrate excellent customer service
Ensure effective communication with stakeholders and workers
Share knowledge and best practice
Ensure SLAs are met e.g., responses within 24 hours, same day cover 15 mins, 1 hour on chats in teams, 24 hours for SNOW ticketsOperational & Workforce Support
Maintain accurate and up-to-date data for contingent staff, including contract type and end date, payroll records, bank information, annual leave, and expenses
Coordinate the completion of health questionnaires and arrange occupational health appointments or risk assessments where required
Monitor mandatory learning completion and escalate non-compliance
Manage sickness absence processes including scheduling welfare calls, conducting return-to-work meetings, and updating tracking systems
Respond to employee and manager queries via Teams, SNOW, or email in line with defined SLAs
Create and publish internal communications such as MyWork newsfeed updates
Monitor workforce attrition levels and escalate findings that inform retention strategiesHR Casework & Meetings
Lead HR meetings following ER guidance, including investigations, disciplinary hearings, capability reviews, probation evaluations, and AWOL cases
Prepare case documentation in conjunction with ER case advisor: interview records, outcome letters, and supporting evidence packs
Facilitate meetings with fairness and professionalism, ensuring adherence to client HR policies
Document proceedings and update trackers, uploading all relevant materials securely into MyWork
Provide maternity case support from initial notification through return-to-work coordination
Collaborate with HR, Legal, and operational stakeholders to resolve cases effectively
Ensure all HR procedures comply with current employment legislation and GDPR standards Payroll & Compliance
Assist with weekly payroll operations for contingent labour, ensuring data accuracy and timely submission through supporting with timecard submission
Resolve payroll queries within 24 hours and escalate complex issues where appropriate
Maintain audit-ready documentation and support regular reporting requirements
Uphold confidentiality and data protection across all employee-related interactionsWhat Were Looking For:
Previous Experience: A background in HR or related area is highly desirable.
Excellent Communication Skills: You'll be interacting with candidates and stakeholders, so clear and friendly communication is key!
organisational Skills: You can manage multiple tasks simultaneously without missing a beat.
Attention to Detail: Every detail matters in recruitment; we need someone who can spot the small stuff!
Team Spirit: A collaborative mindset and the ability to work well within a team.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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