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Remote Customer Service Advisor

Job Posted: 18 hours ago

Salary: £ 13 - 13 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire

Expire in: a month

Job Description

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.

Remote Customer Service Advisor benefits:

  * 30 days paid annual leave (pro‑rata), rising with length of service

  * Pension scheme

  * Perkbox retail and online discounts

  * Employee Assistance Programme (24/7 support line)

  * No commute and reduced environmental impact

  * Real‑time support while working remotely

  * Flexible working patterns to support work‑life

  * Training is included to prepare you for this role

Remote Customer Service Advisor role:

As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours

Key Responsibilities

• Respond to customer enquiries across phone, email, chat and multi‑channel platforms

• Provide accurate information, resolve queries and deliver high‑quality customer service

• Navigate multiple online systems to update customer records and manage cases

• Follow all call handling, data protection and quality assurance guidelines

• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions

• Escalate issues appropriately and follow required processes for complaints or safeguarding

• Work autonomously in a remote setting, maintaining productivity and service levels

• Attend mandatory training, coaching and performance feedback sessions

• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.

Remote Customer Service Advisor pay:

£12.71 per hour

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Remote Customer Service Advisor job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!