Hiring Now: Renewals & Customer Service Representative Near You – Apply Today!
Your Next Renewals & Customer Service Representative Job Starts Here – Apply Now!
Renewals & Customer Service Representative
Job Posted: 5 hours ago
Salary: £ 25,877 - 27,515 / Annum
Job Type: Permanent
Location: Liverpool, Merseyside
Expire in: a month
Job Description
Job Title: Renewals & Customer Service Representative
Location: Liverpool, Hybrid
Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries
At Acorn Insurance we offer a clear salary progression track from day one. Working in a historical building overlooking Liverpool's iconic waterfront, we are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development
What you will be doing
Quoting and closing new business enquiries
Building and maintaining long-standing client relationships
Amending customer policies, payments and schedules
Retaining existing clients at renewal
Supporting customers with existing policy amendments
Working towards individual and team targets
Providing excellent rapport building skills
Handling sensitive information and following data protection principles
Adhering to strict FCA guidelines
Providing a professional service and promoting our brand in a positive mannerWhat we're looking for
Somebody who will run through walls for our customers
Prepared to challenge the status quo
Be prepared to succeed together as a team player
Smart decision maker
Clear and effective communication skills
Ability to assist with clients of all ages and backgrounds
Excellent organisational skills and ability to prioritise work
Strong literacy & numeracy skills
Ability to develop relationships from scratch
Excellent telephone mannerGrow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:
35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working optionsto support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, may also be considered for this roleBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Renewals & Customer Service Representative job near me in Liverpool, Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).