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Rent Arrears Officer
Job Posted: 3 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: SY1, Shrewsbury, Shropshire
Expire in: 24 days
Job Description
Rent Arrears Officer
Shrewsbury | Hybrid Working – 2 Days Office / 3 Days Home
£28,000 – £30,000 per annum
Full-Time/Mon-Fri/37 hours
Are you passionate about supporting communities and making a real difference in people’s lives? We’re working with a well-regarded Housing Association in Shrewsbury who are looking for a dedicated Income Officer to join their friendly and supportive team.
The Role:
As an Income Officer, you’ll play a key role in supporting residents to sustain their tenancies by managing rent accounts, preventing arrears, and providing advice around benefits and money management. You'll be a crucial part of ensuring the financial health of the organisation while promoting tenant wellbeing.
Key Responsibilities:
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Manage a caseload of rent accounts, ensuring timely payments and addressing arrears
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Take early intervention steps to prevent debt escalation and potential evictions
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Liaise with residents, support agencies, and internal teams to find sustainable solutions
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Advise tenants on welfare benefits, Universal Credit, and available financial support
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Prepare case files for legal action where necessary and attend court when required
What We’re Looking For:
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Previous experience in income recovery or rent arrears management (ideally in social housing)
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Strong knowledge of housing law, welfare benefits, and Universal Credit
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Excellent communication and negotiation skills
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Confident using housing management systems and MS Office
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Empathetic, resilient, and passionate about supporting vulnerable tenants
What’s on Offer:
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Permanent contract with a stable and reputable employer
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Hybrid working – 2 days in the Shrewsbury office, 3 days from home
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Competitive salary and generous holiday entitlement
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Ongoing professional development and support
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A collaborative team culture that truly values your contribution
Ready to apply?
If you’re looking to join an organisation where your work genuinely improves lives, we’d love to hear from you.
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