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Repair Operations Manager

Job Posted: 15 days ago

Salary: £ 50,000 - 65,000 / Annum
Job Type: Permanent
Location: CB25, Landbeach, Cambridgeshire

Expire in: 12 days

Job Description

Repair Operations Manager
Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent

My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.

Key Responsibilities

  * Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs

  * Drive capacity planning, operational efficiency, and continuous improvement initiatives

  * Manage budgets, resources, and inventory to optimise performance

  * Oversee technical repair capability and maintain high engineering standards

  * Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams

  * Develop and mentor the repair operations team, driving performance and accountability

  * Ensure compliance with ISO9001, Health & Safety, and security requirements

  * Support commercial activities, including tenders, pricing, and service proposals

Requirements

  * Degree in Engineering or equivalent technical experience

  * Proven experience managing repair, service, or production operations within an engineering environment

  * Strong leadership skills with experience managing KPIs, budgets, and operational performance

  * Experience driving Lean, Six Sigma, or continuous improvement initiatives

  * Excellent stakeholder management and customer-facing experience

  * Strong commercial awareness and analytical skills

  * Eligibility to obtain UK Security Clearance (SC)

What’s on Offer

  * £50k–£65k salary

  * Onsite role in Cambridge

  * Opportunity to lead a high-performing engineering operations team

  * Work on innovative communications technology used worldwide

  * Collaborative environment with excellent career development opportunities

Before You Apply

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