Expire in: a month
MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administration Team Leader to join them on a Temporary basis in Norfolk.
Skills/Experience required:
Lead, coach, and develop a team of administrators handling maintenance and repair requests.
Set clear objectives, KPIs, and expectations for team members in line with company processes and service level agreements (SLAs).
Foster a positive, collaborative, and high-performance team culture.
Conduct regular one-to-ones, team meetings, and performance reviews to ensure continuous development.
Ensure all administrative tasks and case management processes are followed accurately and consistently.
Implement and maintain quality control measures to ensure compliance with internal procedures.
Drive continuous process improvement to reduce errors, increase efficiency, and enhance service quality.
Liaise with the clients Change, data and technology team to maintain up-to-date documentation and training materials for administrative processes.
Skills & Experience
Experience in repairs administration.
Experience in social housing, local authority, or property services.
Experience in a leadership or supervisory role within a maintenance, repairs, or service administration environment.
Strong understanding of repairs and maintenance processes in a housing or facilities management context.
Experience of and demonstrable commitment to customer service excellenceDo not include the following in your job application, CV, or cover letter:
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Repairs Administration Team Leader job near me in Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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