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Repairs Administrator
Job Posted: 16 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Stratford, London
Expire in: a month
Job Description
MMP Consultancy are looking to recruit an Administrator on a Permanent basis to join an excellent Social Housing Contractor in East London.
Working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. We are looking for someone who is willing to go the extra mile when resolving queries.
Responsibilities
Answering calls to tenants in relation to repair works and dealing with queries in an effective manner
Using company systems to process orders adequately to invoice clients
Updating the system with all interactions with residents
Processing supervisory or trade reports to determine action required to resolve repairs
Resolution of minor complaints at call level
Requirements:
Excellent Telephone Manner
Customer Service focused
Excellent Communication and prioritisation skills
Ability to identify problems and solutions to our customer needsBefore You Apply
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