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Repairs Customer Response Supervisor
Job Posted: a day ago
Salary: £ 45,199 - 45,199 / Annum
Job Type: Permanent
Location: Eastleigh
Expire in: a month
Job Description
Job title – Repairs Customer Response Supervisor
Location – Eastleigh SO50
Contract: Permanent
Hours: 37 per week
Salary - Up to £45,199 per annum, depending on experience
About the Role
We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.
Key Responsibilities:
Lead and manage a customer-focused team delivering responsive housing repairs
Oversee the quality, performance and cost-effectiveness of services across your area
Manage a repairs budget of approximately £900k
Monitor day-to-day team performance, ensuring KPIs are met or exceeded
Investigate and resolve customer complaints in a timely, professional manner
Oversee and manage specialist contractors and service level agreements
Promote and maintain Health & Safety compliance across all activities
Provide out-of-hours support as part of a rotaWhat We’re Looking For:
Experience in a similar supervisory or management role within a fast-paced, reactive environment
Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services
Sound knowledge of property maintenance, with the ability to diagnose and problem-solve
Excellent communication and team leadership skills
Commercially aware, with strong cost management experience
Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)
Competent in repair/job management systems and workforce planning tools
Construction or trade-related qualification preferredIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)Before You Apply
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