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Repairs Manager

Job Posted: 7 hours ago

Salary: £ 50,000 - 55,000 / Annum
Job Type: Contract
Location: Livingston, West Lothian

Expire in: a month

Job Description

Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high-quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a Fixed Term Contract that will last 6 months, however it could last longer.

Key Responsibilities

Reactive Repairs Service Management

  * Manage, monitor, and control the operational delivery of the reactive repairs service.

  * Supervise Property Officers and Property Assistants.

  * Manage external contractors delivering reactive repairs and servicing.

  * Identify and resolve causes of dampness, ensuring procedures are followed.

  * Promote and enforce the Association’s repairs policies daily

Customer Service

  * Deliver first-class customer service to internal and external customers.

  * Build and maintain effective working relationships with tenants, colleagues, and stakeholders.

  * Promote a professional, ethical, and customer-focused culture.

  * Ensure confidentiality and discretion in all aspects of work.

Performance & Compliance

  * Ensure accurate data processing to support KPI reporting.

  * Monitor contractor performance and report outcomes to senior management and the Board.

  * Investigate complaints and prepare responses.

  * Identify and implement training needs for repairs staff.

  * Approve tenant alteration requests and arrange post-completion inspections.

  * Liaise regularly with Finance and Housing Management teams.

  * Attend coordination meetings.

  * Provide technical supervision to Housing Administration staff.

  * Prepare quotations for owner-occupiers’ share of common repair costs.

Additional Duties

  * Provide technical advice and guidance to staff as required.

  * Provide cover for senior management within Asset Management when needed.

  * Attend Board meetings and prepare draft Board papers.

  * Undertake any other relevant duties as required.

This position offers the opportunity to work for a progressive organisation that offers flexible working arrangements. If you are interested in the position, then please don’t hesitate to contact Alasdair Reid on (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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