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Repairs Officer ( Contracts)
Job Posted: 2 days ago
Salary: £ 44,109 - 44,109 / Annum
Job Type: Permanent
Location: King's Lynn, Norfolk
Expire in: a month
Job Description
Job Title: Repairs Officer (Contracts)
Team: Home and Community Maintenance
Reports to: Repairs and Maintenance Manager
Location: Field based
Hours: 37 per week, Monday – Friday
Salary: £44,109
Are you passionate about delivering high quality repairs and maintenance services that make a real difference to people’s homes? We’re looking for a skilled Repairs Officer (Contracts) to join our Home and Community Maintenance team. In this role, you will take ownership of contracted works, supporting a top class repairs service that ensures homes are safe, well maintained, and a source of pride for our customers.
What you’ll do:
* Manage day to day repairs contracts, ensuring high quality service delivery and excellent value for money.
* Lead the development and continuous improvement of a best in class repairs service.
* Conduct full property surveys, raise and monitor works orders, and ensure timely completion.
* Oversee contractors, ensuring compliance with health & safety and quality standards.
* Monitor performance, budgets, and customer satisfaction, using data to drive improvements.
* Support and develop team members, including an Apprentice Surveyor.
* Assist in resolving complaints, legal claims, and disrepair cases effectively.
* Participate in out of hours management as required.
What we’re looking for:
* Experience managing repairs to a high standard with excellent customer satisfaction.
* Strong knowledge of housing legislation, policies, and best practice.
* Experience leading high performing teams in repairs and/or voids management.
* Understanding of building construction and maintenance processes.
* Excellent organisational, problem solving, and communication skills.
* Resilience, flexibility, and the ability to work independently and proactively.
Qualifications:
* HND in Building Construction, Building Surveying, or related subject.
* Professional qualification in surveying or maintenance (e.g., CIOB, RICS) desirable.
* NEBOSH certificate or equivalent in Health & Safety desirable.
* Full UK driving license with business use insurance.
What we offer:
* Generous salary and benefits.
* 25 days annual leave, increasing to 30 days with service.
* Pension scheme with generous employer contribution.
* Reward schemes and employee discounts.
* Training and development opportunities to progress within the organisation.
* Autonomy to make decisions and take ownership of your work.
If you are committed to delivering excellent repairs services, leading teams to success, and making a real difference in customers’ homes, this is the role for you.
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and businessBefore You Apply
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