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Repairs Officer DLO
Job Posted: 2 days ago
Salary: £ 51,314 - 51,314 / Annum
Job Type: Permanent
Location: King's Lynn
Expire in: a month
Job Description
Repairs Officer (DLO)
Salary: £51,314 + excellent benefits
Location: Field-based with flexibility
Contact:
Goodman Masson is currently working with a forward-thinking housing provider to recruit a Repairs Officer (DLO). This is a fantastic opportunity to play a key role in shaping and leading an in-house Direct Labour Organisation (DLO) trade team, ensuring high-quality, customer-focused repairs and maintenance services across housing stock.
The role:
You will be responsible for delivering a first-class day-to-day repairs service, managing a large trade team to deliver high-quality outcomes, great value for money, and consistent improvements to service delivery. This is a hands-on leadership role requiring strong operational oversight, contract and budget management, and a proactive approach to ensuring customer satisfaction.
Key responsibilities include:
Day-to-day management of the in-house DLO repairs team, ensuring a safe, cost-effective, and customer-focused service.
Monitoring and improving service performance, using data and analysis to drive improvements.
Managing budgets effectively, ensuring value for money across all repairs works.
Leading pre- and post-inspections of works, ensuring compliance with quality and safety standards.
Managing health and safety on site, including audits, risk assessments, and promoting a positive H&S culture.
Overseeing delivery of voids, reactive repairs, and adaptations, ensuring works are delivered on time and to high standards.
Resolving customer complaints and issues quickly and effectively.
Supporting and developing the trade workforce, driving continuous improvement in skills and service delivery.
Collaborating across departments to create a modern, innovative and forward-thinking repairs service.
About you:
Experience in managing a high-performing repairs and/or voids service within housing or a related sector.
Strong leadership skills with the ability to manage a large multi-trade workforce.
Good knowledge of housing repairs legislation, regulations and best practice.
Strong organisational and problem-solving skills, with the ability to manage competing demands in a fast-paced environment.
Commercially astute, with experience of managing budgets and ensuring value for money.
Excellent communicator with strong interpersonal skills to manage staff, contractors, and residents.
Relevant qualification in Building Construction/Surveying (HND or above). Professional membership (CIOB/RICS) desirable.
NEBOSH or equivalent H&S qualification is advantageous.
Full UK driving licence required.
What’s on offer:
Competitive salary of £51,314.
25 days annual leave (rising to 30 over time).
Generous pension scheme.
Employee reward and discount schemes.
Ongoing training and development to help you excel.
Autonomy to make decisions and drive service improvement.
Opportunities for career progression within a supportive and ambitious organisation.
This is an excellent opportunity for an experienced repairs professional to make a real impact, leading a large DLO team to deliver a service residents can be proud of.
For a confidential discussion or to apply, please contact (url removed)Before You Apply
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