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Repairs Scheduling Manager
Job Posted: 2 days ago
Salary: £ 36,000 - 40,000 / Annum
Job Type: Temporary
Location: North West
Expire in: a month
Job Description
Repairs Scheduling Manager
Temporary- Permanent
£36,000- £40,000
Trafford/ Hybrid
Hamilton Woods Associates are currently recruiting for a Repairs Scheduling Manager on a temporary basis. The successful candidate will be leading a team of four Repairs Planners to deliver reactive repairs to social housing tenants.
Responsibilities of the Repairs Scheduling Manager:
* Leading, developing and effectively managing the repairs planning team to ensure a high-quality responsive repairs and maintenance service is delivered in a cost-effective manner
* Managing the planning and daily scheduling of repairs through operatives' diaries, creating maximum efficiency and productivity, ensuring key performance indicators are maintained and appointments are not missed
* Holding responsibility for managing complex repairs, and planning effectively to minimise any disruption to customers
* Providing guidance and assistance to contact centre staff in the allocation of appointments and diagnosis of repairs, and provide constructive feedback on how the service could be further improved
* Supporting the Repairs Managers to manage and monitor the repairs service by providing weekly and monthly analysis and reporting information reports on performance for the repairs service
* Promoting good quality customer care at all times and ensuring all staff meet or exceed agreed service standards
* Developing effective working relationships with colleagues, partners and key stakeholders to support the delivery of a customer focused service.
* Managing and responding to technical queries and escalated complaints, responding to all customer complaints about planning
* Ensuring your team operates in compliance with all Risk Assessments, Method Statements and COSHH Data sheets relating to the work of your team
* Ensure maximum efficiency and effectiveness of the team by regularly reviewing systems, processes and operative/supply chain requirements to ensure a high-quality service is delivered
Requirements of the Repairs Scheduling Manager:
* Previous experience managing scheduling or planning teams
* Experience within social housing is desirable although not essential
To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all candidates and please consider your application unsuccessfulBefore You Apply
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