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Resident Advisor (Mandarin Speaking)

Job Posted: a month ago

Salary: £ 17,495 - 17,495 / Annum
Job Type:
Location: BS1, Bristol, City of Bristol

Expire in: 7 days

Job Description

Mandarin Speaking Resident Advisor
Location: Croft Court, Bristol
Contract: Part-time – 24.5 hours per week
Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June
Croft Court, Bristol are looking to appoint a Mandarin?speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents.
Croft Court is a brand?new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.
The Role
As a Resident Advisor, you’ll work 25 hours per week, Monday to Friday, supporting the smooth day?to?day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.
Your responsibilities will include:
  * Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
  * Supporting Mandarin?speaking residents and their families, helping them settle into their new home and community
  * Helping to build a positive living environment by organising social events and activities
  * Managing resident communications via social media platforms and traditional communication methods
  * Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
  * Working collaboratively with colleagues on site and across the wider Fresh business
We’re looking for someone who is solutions?focused, enthusiastic and ready to make a real impact on the resident experience.
About you
You’ll be approachable, organised and genuinely passionate about creating a strong sense of community. You’ll be a great listener with excellent time?management and administrative skills, and you’ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.
Essential requirements:
  * Fluent in Mandarin and English
  * Strong communication and customer service skills
  * A proactive and positive attitude
  * Ability to work independently and as part of a team
Benefits of working at Fresh
We offer:
  * A dedicated Training team to assist you with development of your on-job training.
  * A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
  * An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
  * Health cash plan to contribute to everyday healthcare expenses.
  * Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
  * Stay active and take advantage of our cycle to work scheme.
  * Access to exclusive shopping discounts to help your money go further!
  * Life Insurance for peace of mind
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.
We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in

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